Returns & Exchanges

At Rockport, we stand behind the quality of our footwear. If you are not completely satisfied with your purchase, you may return unworn items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal and secure it to the outside of your return package.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all original tags and shoe boxes are included inside.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing